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Communicating Quality: How to Interact Successfully with Clients, Guests, and Vendors

June 5, 2019 @ 5:30 pm8:00 pm EDT

Communicating Quality: How to Interact Successfully with Clients, Guests, and Vendors

Tuesday, June 5, 2019

5 pm – 8 pm

Misunderstandings, miscommunications, missed opportunities. Clients who can’t make up their minds. Guests who have unreasonable demands, last second. Vendors who promise one thing but deliver something else, or not at all. Have you had these headaches? I’m betting you have. You work hard. You think on your feet. You pull miracles out of hats on a regular basis. But the above all-too-frequent occurrences make your job harder than it has to be.

What if you could get to the bottom of your clients needs faster? What if you anticipated your guests’ needs as if by magic? What if your communication with vendors made snafus a thing of the past? It’s possible. The interaction techniques you’ll survey at Communicating Quality will help you start. You will improve your communication, interaction, and negotiation skills.

Attendee Outcomes

  • Identify client, guest, and vendor communication styles and needs quickly through a variety of listening and interaction techniques.
  • Survey mirroring skills to improve idea generation and creative problem-solving.
  • Build perception skills about what clients really want by going deeper into their subconscious clues and stories.
  • Improve negotiations through proven, effective interaction techniques.

Izolda Trakhtenberg

Born in Moldova, Izolda communicated in multiple languages through the year-long immigration process. She learned leadership skills while living in a war zone. Additionally, she traveled the world as a NASA trainer. Today, Izolda presents keynotes and programs that help people master leadership and communication skills. Izolda, her husband, and their cats live in Greenbelt, Maryland, USA. Host: The Creative Mindset Podcast. Author: Win the Day and Speak From Within.

Thanks to our host venue!

20 West Baltimore Street, Baltimore, MD 21201




5:30 p.m. – Registration

6 p.m. – Program and Presentation

7:15 p.m. – Reception

Professional (Planners) Members – FREE*, Supplier Members – $40
Non-Member Professionals (Planners) – $30, Non-Member Suppliers – $50

*The first 20 PCMA Chesapeake Professional (Planners) Members to register can have their fees WAIVED by using code COMMUNICATE. Cost is $20 afterwards


June 5, 2019
5:30 pm– 8:00 pm EDT
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Lord Baltimore Hotel
20 West Baltimore Street
Baltimore, MD 21201 United States
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